General terms and conditions, Börjesson Handskar AB
These general terms and conditions apply when you as a consumer make orders in our webshop at borjessonhandskar.se. We recommend that you read these each time you place an order since these terms and conditions may be updated without notice.
A binding order, and purchase agreement, occurs when we have confirmed your order. An order confirmation will be sent to the email address you gave us at the time of the order. Agreement is entered into between you and Börjesson Handskar AB, Company registration number 556683-4130.
Our contact details
Börjesson Handskar AB
Nya Industrivägen 1
619 71 Vagnhärad
Sweden
Tel. 0046 (0) 156-143 20
info@borjesson.nu
Visiting Address
Börjesson Handskar AB
Nya Industrivägen 1
619 71 Vagnhärad
Sweden
Customer care
If you have any questions about our products or your order, please feel free to contact us weekdays between 08-16 CET at:
Mail: info@borjesson.nu
Phone: 0046 (0) 156-143 20
Reservation
In the event of any errors in the stated inventory and the item you ordered against the expectation is not available, we reserve the right to correct this in retrospect and cancel your order. We will then contact you and make sure that a refund is made.
Colours
While we make every effort to reproduce as accurately as we can the colours of merchandise shown on this site, we are unable to guarantee true colour reproduction of shades displayed, because browsers, screens and printers do vary in colour output.
Prices
Unless specifically stated otherwise, the prices shown on our website and in our webshop are including VAT and excluding shipping.
The current price is what is stated for the product at the time of the order. Prices may change from one time to another without prior notice and we reserve the right for any inaccuracies.
Payment
Kustom Checkout Solution
Börjesson Handskar AB use Kustom Checkout to manage your purchase at our store. The Kustom Checkout is an independent checkout solution provided by Kustom AB through which payment methods and delivery options are available.
Kustom is not a bank and does not process payments directly, Kustom provides the interface and logic that displays the applicable payment methods.
When you use the checkout to complete your purchase, you will be offered different payment methods. These payment methods are processed by separate providers, depending on the payment method you select when you finalise your purchase. For the payment, you are redirected to a payment service provider, such as Klarna, Swish, PayPal Billie, where the purchase is completed.
In order to make your shopping experience effortless, the Kustom Checkout includes automatic filling of your information if you saved your information or previously entered your information in the Kustom Checkout.
Kustom will not perform any credit check, instead that may be performed by the payment method you have selected to pay for your purchase.
By clicking “Pay Purchase” in the checkout, You agree to Kustoms & Börjesson Handskar AB terms, the Kustom’s terms of use, and acknowledge Kustom’s Privacy Notice.
More information about how Kustom handles your data and operates the checkout process can be found in the Terms of Use and Privacy Policy. They can be found here.
Stripe
Stripe securely processes all payments made through Kustom Checkout. This applies to all the available payment methods. Stripe is regulated in Europe and is authorised by the Central Bank of Ireland (reference number: C187865) as an electronic money institution (EMI). It is legally permitted to issue electronic money, execute payment transactions, issue payment instruments, and acquire payment transactions. See the Central Bank of Ireland’s register for more information.
Available Payment Methods
Through Kustom Checkout, you may be offered the following payment methods:
Cards
You can pay using debit or credit cards from Visa, Mastercard.
The payment is securely processed by Stripe via the Kustom checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.
Klarna
With Klarna, you can choose to pay now, buy now and pay later, or in installments, depending on which options Klarna makes available for your purchase.
When you choose Klarna, Klarna Bank AB handles the payment process, including any credit checks and invoicing. Börjesson Handskar AB receives payment from Klarna, and you pay to Klarna according to their terms.
For more information on how Klarna processes personal data, please refer to Klarna’s Privacy Policy.
Swish
You can pay quickly and securely with Swish. When selecting Swish, you approve the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.
Apple Pay
If you use a compatible Apple device, you can pay with Apple Pay.
Payments are verified using Face ID, Touch ID or your device passcode.
Apple Pay uses a secure payment token instead of your actual card number, which means that neither Börjesson Handskar AB, Kustom nor Stripe ever see your full card number.
Apple Pay relies on your browser’s or device’s built-in capabilities and normally does not place its own cookies on our website.
Google Pay
With Google Pay, you can pay using the cards stored in your Google Wallet.
Google Pay uses tokenization and multiple layers of security (such as encryption and biometric verification or PIN). Your actual card number is never shared with Börjesson Handskar AB, Kustom nor Stripe.
To display the Google Pay button, a technical script is loaded from Google. This may use technical cookies or local storage for fraud prevention.
MobilePay
MobilePay is a mobile wallet commonly used in Denmark and Finland.
When you select MobilePay, you complete the payment inside the MobilePay app and approve the purchase there.
Once approved, Stripe processes a card transaction in the background using the card linked to your MobilePay account.
Vipps
Vipps is a mobile payment service used in Norway. When selecting Vipps, you complete the payment in the Vipps app, typically using BankID or another strong authentication method.
Stripe then processes a card transaction via the card linked to your Vipps account.
iDEAL
For customers with Dutch bank accounts, iDEAL allows you to pay directly through your online banking environment.
When selecting iDEAL, you choose your bank and log in as usual. The payment is confirmed by your bank, and Börjesson Handskar AB receive immediate payment confirmation via Stripe.
Billie
For business customers in Sweden, Kustom offers Billie, a B2B “Buy Now, Pay Later” solution.
When choosing Billie, a quick credit assessment is performed, and business customers can typically receive 30-day payment terms.
Börjesson Handskar AB receive funds directly from Billie once the item is shipped, while the business customer pays Billie according to their terms.
Billie is intended for business purchases only, not consumers.
Bank Transfers
In some cases, you can pay by bank transfer. When selecting this method, you will receive payment details (for example, a virtual bank account number) to send your payment to.
Funds are transferred from your bank to an account managed via Stripe. Stripe automatically matches your payment to your order without exposing your actual bank details.
Your order is processed once the order has been received and reconciled with the payment.
Security for Payments
All payments made through Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA).
Security for Card Payments
Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment providers in accordance with PCI DSS standards. Strong Customer Authentication (e.g., 3D Secure, BankID) may also apply depending on the payment method you have selected.
Cancelled orders online
If your order has been cancelled because not all products were available in the store or in Börjesson Handskar AB warehouse, the funds will be refunded to you via Kustom. The refund will be made to the same payment method used for the original order. Refunds are usually processed within 1–3 business days.
Privacy and Cookies
Kustom may use a cookie to autofill your personal details (such as name, address, or ID number) during checkout, based on information you’ve chosen to save. This data can be retrieved from us or our partners. You can disable autofill at any time, either by adjusting your settings during purchase, contacting us, or deleting cookies from your device.
Please find Kustoms Privacy Policy here.
Kustom, Stripe, and each payment method such as Klarna, Swish, Billie, etc. act as separate data controllers for their respective processing activities.
Börjesson Handskar AB never store card numbers or card information.
Refund
Refunds are made via Kustom. If you have chosen card payment, direct payment or have a bank account linked to Klarna, repayment is usually within 3-5 business days.
Refunds with Swish or PayPal is paid out 1-2 days afetr we recieve the returned goods.
Method of payment
We accept PayPal, Visa, Swish and Mastercard.
Customs duty and sales taxes
If your purchases will be delivered to a non-European Union country, please note: You may possibly have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.
Delivery and shipping cost
We use Postnord Varubrev, Postnord Varubrev 1st Class and. The shipping cost is currently 39 SEK, 5 EUR, for Varubrev Economy, 59 SEK, 8 EUR for Varubrev 1st Class, Free shipping is available on purchases over 799 SEK, 80 EUR within Sweden. We offer free return within Sweden. If you are buying from a country outside of Sweden, you as a customer pays for the return of the goods. Your goods are normally sent within 2 business days and delivery time is normally 2-4 working days.
We will send your order within 2 business days and the delivery time may vary between 2-14 days depending on country for delivery.
If you wish to change your delivery address please contact our customer service as soon as possible. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Hence we cannot guarantee that we can implement the change.
In the event of a delay, you have the right to cancel the purchase if you do not accept a new delivery time. If you want to cancel your purchase due to delayed delivery time and have prepaid, the money is returned to the payment method you entered when you placed the order.
You have two weeks to collect your package from the service point. If your parcel is returned to us, we will charge you an administration
fee of 25 EUR or 250.00 SEK.
Personal data
When you place an order with us you allow us to save the following personal information: name, address, telephone number and e-mail address. Your personal data is stored for the purpose of fulfilling the contract with you and delivering your goods. We, Börjesson Handskar AB, do not save card details or information about social Security numbers. We will ask for your personal data with care and do not disclose it to third parties. According to the Personal Data Act (PUL 1998:204) You have the right to receive the information we have stored about you and to request modification or deletion. Please contact our customer service at kundtjanst@borjesson.nu.
Right of withdrawal and return
As a consumer you have 30 days right of withdrawal on your purchase from the day you receive the goods. (when ordering in December, we have a 60-day right of withdrawal so that Christmas presents can be returned)
To exercise your right of withdrawal and return your goods, fill in the return form that came with the delivery.
You can also find the return form here
For questions, please contact us at:
For goods returned unused, with original labels and packaging within 30 days, the full amount will be refunded excluding original shipping cost.
According to the Distance Contract Act (2005:59) 2 Chapter 15 § 2, you may be required to compensate for the depreciation of the goods in so far as it is due to the fact that you handled the goods in a greater scope than was necessary. In such a case, the amount repaid may be reduced by the corresponding depreciation.
Note! You, the customer has the financial responsibility for your shipment to come to us. Take note of the package ID that you send in return to us and ask for a receipt.
Return address:
Börjesson Handskar AB
Nya Industrivägen 1
619 71 Vagnhärad
Sweden
Exchange
When changing a commodity the easiest way is to make a return, see above.
Then place a new order with the items you want instead.
You can also contact our customer service.
Complaints
We hope you are satisfied with your order and delivery. But if you are not, you are always welcome to contact us via our customer service at info@borjesson.nu.
Unfortunately, it sometimes happens that the product does not keep the quality desired, we will then help you with your complaint.
Follow the below steps and complete your case with information so we can handle your case faster:
-Submit a case to us via mail to kundtjanst@borjesson.nu
-Always attach the order number to a complaint.
-Describe the defect on the product
-Always attach the picture of the damaged product/goods so we see what the problem is, we then handle your case as soon as we can and get back to you.
-Always save the product, we might ask you to return it to us.
If the wrong article has been sent to you, please contact our customer service via info@borjesson.nu. This should be done within 3 days of receiving the delivery.
The Consumer Rights Act gives you 3 years of warranty on all manufacturing faults if you can prove that the goods were faulty from the beginning. In the event of a dispute, we always follow the recommendation of the General Complaints Board.
If an accident occurs and your goods have been damaged during transport, please report this to us at: kundtjanst@borjesson.nu.
Visible damage to packaging must be reported directly at the premises of the agent.
Major Force
Events such as war, natural disasters, industrial action in the labour market, government decisions, failure to supply from subcontractors, costly circumstances and equivalent events outside Börjesson Gloves ABs control, which is not reasonably Anticipated, shall be attributed to force majeure. This means that Börjesson gloves AB is relieved of its obligations to fulfill contractual agreements.
General terms and conditions for Companies, Börjesson Handskar AB
1. Definitions
In this document the following words shall have the following meanings:
- “buyer” means the organization or legal person who buys Goods from the Seller;
- “Seller” means Börjesson Handskar AB of Industrigatan 10, 61933 Trosa, Sweden;
- ”Goods” means he articles to be supplies to the Buyer by the Seller according to he listed price;
- “List Price” means the list of prices of he Goods maintained by the Seller as amended rom time to time.
2. General
These Terms and Conditions shall apply o all contracts for the sale o Goods by the Seller o the Buyer.
Any variation to these Terms and Conditions (including any special Terms and Conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
Any typographical, clerical o other error or omission in any quotation, price list, order confirmation, invoice or other document issued by the Seller shall be subject to correction without liability on the par of the Seller.
3. Agreement
This agreement is confirmed once the Buyer orders articles from the Seller and receives a confirmation of the order from the Seller either by e-mail or post.
4. Price and Payment
The price shall be that in the Seller´s current List Price, or other such price as the parties may agree in writing. The price is exclusive of sales tax and exclusive of freight costs unless specified otherwise. If no sales tax or other taxes or levies are due because the Goods are destined for delivery within the European market, there will be no cost shown on the invoice.
Where the Seller provides a credit account facility to the Buyer, the price and sales tax and any other applicable costs shall be due within 30 days of the invoice date.
The Seller shall be entitled to charge interest on overdue invoices from the date the payment becomes due from day to day until the date of the payment at a rate of 8% per annum above the bank base rate and an administration fee of 45 EUR if invoice is sent to collection service. If payment is not received by the due date, the Seller shall be entitled to: 1. Require payment in advance of delivery in relation to any Goods not previously delivered; 2. refuse to make delivery of any undelivered Goods whether ordered under the contract or not and without incurring any liability whatsoever to the Buyer for non-delivery or any delay in delivery:
3. terminate the contract.
The Seller reserves the rights to change and correct the prices should mistakes occur.
5. Reservation
The Seller reserves the right for potential variances in available inventory that prevents the seller from fulfilling the Buyer’s order. Should the product the Buyer ordered not be available then the Seller will contact the Buyer immediately upon receipt of order.
6. Shipping
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified in the order by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The date of delivery specified by the Seller is an estimate only . Time for delivery shall not be of the essence of the contract and no liability will attach to late or postponed deliveries due to conditions beyond the reasonable control of the Seller. The seller shall at all times be entitled to make partial deliveries unless expressly agreed otherwise. Shipping costs will be applied to orders below 10 000 SEK and 1000 Euro which will be 150 SEK and 15 Euro respectively. Normal shipping time is estimated to be 1-3 working days. All orders received before 12:00pm CET will be shipped within 24 hours unless otherwise in written specified and agreed.
7. Risk; Transfer of Property
Risk in the Goods shall pass to the Buyer at the moment the Goods are dispatched from the Seller’s premises. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first. Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.
8. Samples
The Buyer has the right to request the Seller supply samples of the Goods available to it before the order processing starts and make ready for delivery. If the Buyer does not do this, it shall be considered to have agreed to the quality and condition of the Goods beforehand.
Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is so shown and inspected for the sole purpose of enabling the Buyer to judge for itself the quality of the bulk, and not so as to constitute a sale by sample.
9. Retuns and Warrany
The Seller will only accept claims for return that relate to the quantity or specifications of the Goods.
The Buyer must inspect the Goods immediately upon delivery.
Returns may be mailed back for a refund within 14 days of receipt with the product and packaging in proper condition.
Claims for return relating to defects or damage must be made in writing to the Seller including a full description. No claims in this respect can be made when
six (6) months have passed after delivery.
10. Liability
No liability of any nature shall be incurred or accepted by the Seller in respect of any representation made by the Seller, or on its behalf, to the Buyer, or to any party acting on its behalf,
prior to the making of this contract where such representations were made or given in relation to: 1. the correspondence of the Goods with any description: 2. the quality of the Goods;
or: 3. the fitness of the Goods for any purpose whatsoever.
11. Force Majeure
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligation. If the delay persists for such a time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.
12. Confideniallity
The Seller shall maintain the confidentiality of any business information which relates to the Buyer and not disclose it to any third party; business information is to be interpreted in the broadest sense and includes any information which is disclosed to the Seller by the Buyer or which comes to the Seller’s knowledge in the context of the agreement.
13. Governing Law and Jurisdiction
The agreement and any agreements arising out of, resulting from or relating to the agreement shall be governed by the laws of Sweden and the parties submit to the exclusive jurisdiction of the Swedish courts